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Sarah Cullerton
已加入2024年5月08日
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最后活动2025年1月09日
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的最新活动 Sarah Cullerton
Sarah Cullerton 进行了评论,
Sarah Cullerton 进行了评论,
Is there a plan for a similar function to classic builder where default filters/bookmarks can be hidden? I'd like to be able to pre-filter a dashboard in a way that is not adjustable for the viewer without having to clone and manually filter all underlying reports.
查看评论 · 已于 2024年8月28日 发布 · Sarah Cullerton
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Have this set up but have run into issues with the password reset loop. Brand 1 is SSO redirecting to /access/normal for those attempting to access Brand 2. We're able to get through admin managed password resets through the /password end point but anything going through the /verification endpoint like welcome emails or users resetting their own passwords for Brand 2 gets bounced to SSO. Any advice here so that we aren't relying solely on admins to manage end user credentials for an entire brand?
查看评论 · 已于 2024年7月02日 发布 · Sarah Cullerton
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It would be ideal if we could filter by Role or viewer group to assign these. I'd love to have an admin workspace for example, or have an entire tier of support use a default layout even on tickets that aren't assigned to them. Having it based on the ticket conditions vs the viewer conditions limits the feature's usefulness significantly.
查看评论 · 已于 2024年6月18日 发布 · Sarah Cullerton
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+1 to Allison's request - this would be an extremely helpful feature to have by role. Our higher tiers are primarily collaborating on tickets versus communicating with customers, and it would be great if they could default to internal while front line teams defaulted to public replies.
查看评论 · 已于 2024年5月08日 发布 · Sarah Cullerton
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