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Sarah Cullerton

已加入2024年5月08日

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最后活动2025年1月09日

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的最新活动 Sarah Cullerton

Sarah Cullerton 进行了评论,

社区评论 Feedback - Zendesk AI and automation

Seconding the macro piece here

查看评论 · 已于 2025年1月09日 发布 · Sarah Cullerton

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社区评论 Feedback - Help Center (Guide)

Testing out your AI functions is a huge use case for this - it's a really important feature for us that we'd like to see released and I bet could be a useful tool for you for selling your own AI products!

查看评论 · 已于 2025年1月03日 发布 · Sarah Cullerton

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社区评论 Feedback - Reporting and analytics (Explore)

Would love to have this feature. Multiple use cases have come up for this within the few months we've been live with Zendesk.

查看评论 · 已于 2024年10月22日 发布 · Sarah Cullerton

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评论Publishing and sharing dashboards

Is there a plan for a similar function to classic builder where default filters/bookmarks can be hidden? I'd like to be able to pre-filter a dashboard in a way that is not adjustable for the viewer without having to clone and manually filter all underlying reports. 

查看评论 · 已于 2024年8月28日 发布 · Sarah Cullerton

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Sarah Cullerton 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This would be beneficial for us - we'd especially like to be able to manage restriction level based on user field values.

查看评论 · 已于 2024年7月24日 发布 · Sarah Cullerton

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Sarah Cullerton 进行了评论,

评论Single sign-on

Have this set up but have run into issues with the password reset loop. Brand 1 is SSO redirecting to /access/normal for those attempting to access Brand 2. We're able to get through admin managed password resets through the /password end point but anything going through the /verification endpoint like welcome emails or users resetting their own passwords for Brand 2 gets bounced to SSO. Any advice here so that we aren't relying solely on admins to manage end user credentials for an entire brand?

查看评论 · 已于 2024年7月02日 发布 · Sarah Cullerton

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评论Ticket customization

It would be ideal if we could filter by Role or viewer group to assign these. I'd love to have an admin workspace for example, or have an entire tier of support use a default layout even on tickets that aren't assigned to them. Having it based on the ticket conditions vs the viewer conditions limits the feature's usefulness significantly.

查看评论 · 已于 2024年6月18日 发布 · Sarah Cullerton

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Sarah Cullerton 进行了评论,

评论Ticket management

+1 to Allison's request - this would be an extremely helpful feature to have by role. Our higher tiers are primarily collaborating on tickets versus communicating with customers, and it would be great if they could default to internal while front line teams defaulted to public replies.

查看评论 · 已于 2024年5月08日 发布 · Sarah Cullerton

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