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Michael Koerner
已加入2024年3月21日
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最后活动2025年2月12日
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的最新活动 Michael Koerner
Michael Koerner 创建了一个帖子,
In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history.
已于 2024年8月16日 发布 · Michael Koerner
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Michael Koerner 创建了一个帖子,
When I request to chat with a human through the AI chatbot, the bot does not reengage after I mark the ticket as closed. After resolving the ticket and closing the bot window, attempting to start a new conversation with the bot leads to the reopening of the previous ticket rather than initiating a new session with the AI assistant.
I’m unsure how to properly restart the AI chatbot after a successful human interaction. Ideally, each time a customer chats with a human, a new case should be opened.
已于 2024年8月14日 编辑 · Michael Koerner
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Michael Koerner 创建了一个帖子,
We want to automatically route VIP customers to specific group when they want to “Chat with Human”. Is this something can do?
We were able to do this with the Phone but I'm not sure if we can do the same with Chat.
已于 2024年8月07日 发布 · Michael Koerner
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