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YC L

已加入2024年8月20日

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最后活动2024年8月20日

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YC L 创建了一个帖子，

帖子 Discussion - Tips and best practices from the community
Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?

Hi all,

 

Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phone number being public to end customers. While I have only one agent who can answer calls, is there a solution to route calls at the 3 different numbers and make sure *only* one call will go through to agent at one time? As one person can answer one call at the same time. 

 

Thanks.

 

 

已于 2024年8月20日 发布 · YC L

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