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Asen Georgiev
已加入2024年2月15日
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最后活动2024年2月15日
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的最新活动 Asen Georgiev
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评论Routing
Barry Neary do you have an ETA on when can we expect the solution to the limitation related to the skills timeout, so that as soon as the skill expires, the routing engine will proactively check all agents to see if they can be assigned this ticket?
We just launched our CS operation using this feature, but it results in a lot of messaging tickets staying in the queue, waiting for one of the events (capacity change, status change) to happen to be assigned to an agent. It's a very negative customer experience and we decided to stop using it, until there is a fix for it.
查看评论 · 已于 2024年2月15日 编辑 · Asen Georgiev
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