Annika Werner

Dear Community,

I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure so the fields on the left f. e. to select a certain product path or create tasks in other tools as Salesforce.

Is it possible to reverse this step? 

If yes how? 

Because even if I am in the Internal Note Reply area and do not click on update status it stays that way.

Would appreciate the help.

Thanks a lot!

Best,

Annika