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Kelly Patkus

已加入2024年10月07日

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最后活动2024年10月22日

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Kelly Patkus 进行了评论,

社区评论Zendesk EAP - Article Multiplacement

Orsolya Forster Yes, it is working now. Thank you.

查看评论 · 已于 2024年10月22日 发布 · Kelly Patkus

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Kelly Patkus 进行了评论,

社区评论Zendesk EAP - Article Multiplacement

Katarzyna Karpinska The assumption rights should be already turned on.
Thank you.

查看评论 · 已于 2024年10月09日 发布 · Kelly Patkus

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Kelly Patkus 创建了一个帖子,

帖子Zendesk EAP - Article Multiplacement

When creating a new article, by going into a Brand/Category and section and then going to Add > Article the placement doesn't automatically populate like it used to. This is now an issue, because many of the Brands/Categories are now not showing, or are unable to be selected in the placement.
Another issue I am having is that for an existing article when going in to add an additional placement, it replaces the initial location instead of adding a second placement. I have clicked the + button and it prompts me to manage placement, but the original placement doesn't remain selected.
Please advise. 
Thank you.

已于 2024年10月08日 发布 · Kelly Patkus

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Kelly Patkus 创建了一个帖子,

帖子Zendesk EAP - Article Multiplacement

I have read the other posts and it seems others have had similar issues. When searching for a section to place an article, they are not all showing, or they are not all available. In this particular situation, the category I am clicking into shows no sections within it - when it should have 18, and each of those should have multiple sections. Is there a setting that needs to be clicked to ensure these show up and are available?

Thank you.

 

已于 2024年10月08日 发布 · Kelly Patkus

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