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Tony Smith

已加入2024年3月08日

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最后活动2024年3月28日

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的最新活动 Tony Smith

Tony Smith 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)
  1. When using a dropdown in chat bot, the default value (first value), always shows even if you don't select a default value for the field.
  2. When the dropdown first loads with what seems to be the default value, you can't hit Send. You have to “re-select” it first.

     

已于 2024年3月28日 发布 · Tony Smith

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Tony Smith 进行了评论,

社区评论 Q&A - AI and automation

You can probably do this with using the Make an API Call module and calling Zendesk API 

https://developer.zendesk.com/documentation/ticketing/getting-started/zendesk-api-quick-start/

查看评论 · 已于 2024年3月27日 发布 · Tony Smith

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Tony Smith 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

I have a bot that calls one of our APIs for a process. However, it seems to timeout too quickly and I need the response so I can't just let it run async. Is there anything I can do to add more time to the call?

已于 2024年3月25日 发布 · Tony Smith

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Tony Smith 创建了一个帖子,

帖子 Developer - Zendesk APIs

I am trying to add security to our webhook call but I can't figure out what I need for the body of the request. The example talks about a middleware to get rawBody but I don't have access to that. I tried using .json() but it isn't creating a valid signature.

Here are the options for getting the body of a request...

arrayBuffer() returns Promise
blob() returns Promise
formData() returns Promise
json() returns Promise
text() returns Promise

export async function zendeskHook(request: HttpRequest, context: InvocationContext): Promise {
const headers = Object.fromEntries(request.headers.entries());

const signature = headers['x-zendesk-webhook-signature'];
const timestamp = headers['x-zendesk-webhook-signature-timestamp'];
const requestData: any =await request.json();
const validSign =isValidSignature(signature.toString(), timestamp, requestData);

 

function isValidSignature(signature, body, timestamp) {
console.log(body);
let hmac = crypto.createHmac('sha256', process.env.ZendeskSecret);
let sig = hmac.update(timestamp + body).digest('base64');
return Buffer.compare(Buffer.from(signature), Buffer.from(sig.toString('base64'))) ===0;
}


Result
{
    "sig": "ye2uzjct14Laj8doyeeyPCCgpWeOjIwzVxRY9unbhDo=",
    "time": "2024-03-08T12:34:55Z",
    "bod": {
        "id": "81823",
        "tags": "order cs_afterhours customer-success"
    },
    "verify": false
}

已于 2024年3月08日 发布 · Tony Smith

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