最近搜索

没有最近搜索

First Rema's Avatar

First Rema

已加入2024年2月15日

·

最后活动2024年2月15日

关注

0

关注者

0

活动总数

2

投票

0

订阅

1

活动概览

的最新活动 First Rema

First Rema 进行了评论，

社区评论 Q&A - Apps and integrations
社区

Hello Brandon, I have a problem whereas I wanted all linked incident tickets to a problem ticket be automatically linked to the Jira ticket.(saying that the problem ticket is linked already to the Jira ticket). As i want to avoid manual linking of incident tickets to a jira ticket.

Does the below solves what I want to do?

  1. Automation/Trigger in Zendesk: You can set up a Zendesk trigger or automation that automatically adds a comment or tag to all related incident tickets when the parent problem ticket is linked to a JIRA ticket. This comment/tag can include the JIRA ticket number. However, this won't create a link in JIRA but will allow for easier tracking.

 

Thanks for your help!

 

查看评论 · 已于 2024年2月15日 发布 · First Rema

0

关注者

0

投票

0

评论