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Collin Murray

已加入2024年6月11日

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最后活动2024年8月09日

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的最新活动 Collin Murray

Collin Murray 进行了评论,

评论Ticket basics

Are there any plans to allow more customization opens for the agent home screen? For instance being able to select different metrics to include that are a bit more real-time than waiting for Explore syncs to highlight things like # of ticket comments etc could be exciting to highlight to teams.

查看评论 · 已于 2024年8月09日 发布 · Collin Murray

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Collin Murray 进行了评论,

评论Managing Talk

Turned this on and really like the summaries that are provided!

The option for “Show call transcript on all tickets” underneath is pretty interesting but with calls that run longer it can really eat up a lot of the ticket/screen real-estate requiring quite a bit of scrolling to see comments prior to the call.

Any plans to either make this collapsable or give an option to make it on demand rather than all the time where it could live in the intelligence sidebar or something?

查看评论 · 已于 2024年6月11日 发布 · Collin Murray

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