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Mike Hill
已加入2024年3月04日
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最后活动2024年7月01日
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的最新活动 Mike Hill
Mike Hill 创建了一个帖子，
Hello community,
I wonder if anyone has come across this before
An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages
Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?
已于 2024年7月01日 发布 · Mike Hill
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Mike Hill 进行了评论，
Hey team,
We have several alias email addresses that we are pulling into ZD and I'm trying to create the trigger that can move them into the correct view, example
Support.fr@ needs to be visible in the France Ticket view
When I'm building the trigger I'm unable to select the above email, is there a way around this?
查看评论 · 已于 2024年6月17日 发布 · Mike Hill
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