Nicole Orbe

I wish this were available to non-enterprise plans. You have a standard and premium sandbox option so why not make standard available to lesser plans?

I want to add a tag if the chat is started from a URL that contains a GUID…I've set it to look for this: https://website.website.com/meeting/^[a-zA-Z0-9]{8}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{12}$ but it isn't adding the tag. 

Wondering if the regex isn't correct? I need it to look for 8-4-4-4-12 with letters and numbers.

And yes, website.website is correct because I removed the actual website address for privacy. 

We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trigger = when a visitor requests a chat, visitor browser contains Chrome, add tag. 

When tested early in the day, the tag was added consistently. During the day, with no change in volume of tickets, the tags aren't consistently added initially, some aren't getting added until we end the chat. 

Any suggestions?

Was there an outcome to this? I was testing converting the web widget classic to web widget today and when I cleared cache, our website wouldn't load, just the widget. I had to turn it off immediately.