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Manthan Bhosale

已加入2024年3月01日

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最后活动2024年5月06日

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的最新活动 Manthan Bhosale

Manthan Bhosale 进行了评论,

评论Measuring success

Hi Gab,

Thanks for replying, I want first reply time to be shown in SLA badge for tickets created by agents. Or anything like that so agents can know they have to respond to that ticket before SLA breach. As of now Zendesk says that first reply time is not applicable for tickets created by agents. So any alternative to show first reply time in badge?

查看评论 · 已于 2024年3月14日 编辑 · Manthan Bhosale

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Manthan Bhosale 进行了评论,

评论Measuring success

Is there any way to run the first reply time for tickets created by agents? 

查看评论 · 已于 2024年3月13日 发布 · Manthan Bhosale

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Manthan Bhosale 进行了评论,

评论Using legacy AI agent functionality

Generative AI in chatbot not generating answers when connected to one brand but works fine with other. Both the brands have help center active and have articles also....

 

查看评论 · 已于 2024年3月12日 发布 · Manthan Bhosale

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