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Kylene Carpenter

已加入2024年3月01日

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最后活动2024年3月14日

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的最新活动 Kylene Carpenter

Kylene Carpenter 进行了评论，

社区评论 Q&A - Apps and integrations
社区

Hello Arianne,

The issue we are facing, is that we do not require a customer to provide us their email address when they open a ticket from Discord. We are trying to see if there is away around this.

查看评论 · 已于 2024年3月14日 发布 · Kylene Carpenter

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Kylene Carpenter 创建了一个帖子，

帖子 Q&A - Apps and integrations
Integration with Discord

We are currently using the integration with Discord to create tickets. Is there a way to setup auto response that updates the ticket based on a subject line of a ticket that is created? We seem to only be able to setup auto response based on customer providing us an email address.

已于 2024年3月12日 编辑 · Kylene Carpenter

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Kylene Carpenter 进行了评论，

社区评论 Q&A - Tickets and email
社区

Yes. I want the font to be bold. Either the subject line or the agent. I know this would be some type of trigger, just not sure how to set that up. I want the ticket to appear bold from any of our Standard Field Views.

查看评论 · 已于 2024年3月04日 编辑 · Kylene Carpenter

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Kylene Carpenter 创建了一个帖子，

帖子 Q&A - Tickets and email
Automate Ticket based on customer update

Looking for a way to make a ticket bold when a customer provides an update. Is there a way to do this?

已于 2024年3月01日 发布 · Kylene Carpenter

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