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support

已加入2024年12月11日

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最后活动2024年12月11日

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帖子 Q&A - Objects, workspaces, and rules
Auto-fill Text Field on Ticket from User Text Field

Hi there!

I tried to find an answer, but it seems it's not possible. However, I would like to confirm before submitting any further product ideas. :)

 

I have a client ID on a ticket, and I need to populate the Client ID on ticket creation from the Requester User ID. But the trigger does not allow me to select any other fields, only pre-defined values.

Any ideas?

 

Thank you!
Arina

已于 2024年12月11日 发布 · support

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