Michael P.

+1 for this request. It seems a bit pointless that it only translate incoming emails. Because the agent won't be able to answer the ticket anyway. In my team we are currently answering tickets from all over the world but we are only 7 agents, so we are all handling all tickets no matter the language. So it would be a gamechanger if the system could translate outgoing emails, so we dont have to use another application for that.