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Parth Patel
已加入2024年3月22日
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最后活动2024年3月29日
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Parth Patel 进行了评论，
Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue.
manifest.json
"location": {"support": {"nav_bar": "assets/iframe.html"}},"parameters": [{"name": "access_token","type": "oauth"}],"oauth": {"client_id": "*********************************","client_secret": "**********************************","authorize_uri": "https://app.ninjarmm.com/oauth/authorize","access_token_uri": "https://app.ninjarmm.com/oauth/token","scopes": ["control monitoring management"]},
bottom of iframe.html
查看评论 · 已于 2024年3月25日 发布 · Parth Patel
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Parth Patel 进行了评论，
If anyone else is looking for a solution to get third party emails to directly get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.
查看评论 · 已于 2024年3月24日 发布 · Parth Patel
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Parth Patel 创建了一个帖子，
已于 2024年3月22日 发布 · Parth Patel
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