Boy Franssen

Hello Zendesk,

Here's feedback to make Zendesk even better.

What's the issue?

Currently it is not possible to remove the slug form our support pages.

This is the current Zendesk URL structure: https://[domain]/hc/en-us/articles/[id]-[slug]

Everytime our support team makes a change to the meta title of a support page, the URL changes as well resulting in a 301 redirect.

Why this is bad?

This is not good because our SEO specialist constantly has to change our internal linking URL's to a non-redirecting URL. This takes a lot of time. And having to much 301 redirects could result in a redirect chain, which is really bad from a website visitor perspective since the webpage takes a lot longer to load. This results in a bad user experience.

What I propose:

It would be great to offer an option in the Zendesk admin panel to remove the slug part from the URL without resulting in a redirect. I believe something like a checkbox to remove the slug from your URL's would do the trick. Like, for example, Zendesk has a dedicated page in the admin panel to change the URL structure. You see two options: 1): keep the slug at the end of the URL. Or option number 2): remove the slug at the end of the URL. When the second option in chosen the URL structure looks like this: https://[domain]/hc/en-us/articles/[id] and this structure is the default of the URL resulting in a 200 status code not redirecting to the current URL structure with the slug at the end. But the URL's with the slug at the end will, from now on, redirect to the non slug URL version.