最近搜索


没有最近搜索

Nate Hales's Avatar

Nate Hales

已加入2024年4月29日

·

最后活动2024年11月26日

关注

0

关注者

0

活动总数

172

投票

128

订阅

20

活动概览

的最新活动 Nate Hales

Nate Hales 进行了评论,

评论Zendesk messaging

Need the ability to end session per trigger as well. 

 

Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket. 

查看评论 · 已于 2024年11月26日 发布 · Nate Hales

0

关注者

1

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?  

 

I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within. 

 

Thanks! 

查看评论 · 已于 2024年10月04日 发布 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

查看评论 · 已于 2024年10月02日 发布 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type. 

So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}. 

Any suggestions here? Thanks!  

查看评论 · 已于 2024年10月02日 发布 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

I agree with the above! 

 

The lack of options for blind transfers is really becoming an issue for my team! 

查看评论 · 已于 2024年9月30日 发布 · Nate Hales

0

关注者

5

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

Still looking for the option to blind transfer. Very disappointing that this is still not an option with Zendesk. Noting the date this was posted as well for reference Posted on: July 30, 2017

查看评论 · 已于 2024年9月24日 发布 · Nate Hales

0

关注者

15

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

Hey Brayden, 

Thanks for your input here, glad I am not the only one experiencing this. 

Unfortunately, as we have just switched to Zendesk, I am finding myself continually disappointed. 

查看评论 · 已于 2024年9月30日 编辑 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

Understood. What does Zendesk recommend my team do for this missing basic function in the meantime where Zendesk is lacking?   

查看评论 · 已于 2024年9月11日 发布 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

社区评论 Feedback - Voice (Talk)

I am not needing to transfer to agents, but externally to a Brick and Mortar store. Unfortunetly that would not help. It is awkward that our agents have to stay on the phone until the store associate picks up

查看评论 · 已于 2024年9月05日 发布 · Nate Hales

0

关注者

0

投票

0

评论


Nate Hales 进行了评论,

评论Users, groups, and organizations

James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this. 

 

I would like to have an active helpcenter, and not have this activation email send. How do I do this? 

查看评论 · 已于 2024年8月22日 发布 · Nate Hales

0

关注者

0

投票

0

评论