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Nate Hales
已加入2024年4月29日
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最后活动2024年11月26日
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的最新活动 Nate Hales
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Need the ability to end session per trigger as well.
Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket.
查看评论 · 已于 2024年11月26日 发布 · Nate Hales
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Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?
I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within.
Thanks!
查看评论 · 已于 2024年10月04日 发布 · Nate Hales
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Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type.
So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}.
Any suggestions here? Thanks!
查看评论 · 已于 2024年10月02日 发布 · Nate Hales
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James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this.
I would like to have an active helpcenter, and not have this activation email send. How do I do this?
查看评论 · 已于 2024年8月22日 发布 · Nate Hales
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