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Martin Küngas
已加入2024年6月13日
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最后活动2025年2月25日
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的最新活动 Martin Küngas
Martin Küngas 进行了评论,
社区评论Feedback - Zendesk QA
Hey Heather, thank you for taking the time to provide us with this feedback!
[FOR BACKLOG] This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
[FOR ROADMAP] This feature request has been accepted and is on our roadmap in [YEAR]. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
[FOR BACKLOG] This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
[FOR ROADMAP] This feature request has been accepted and is on our roadmap in [YEAR]. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
查看评论 · 已于 2025年2月25日 发布 · Martin Küngas
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Martin Küngas 创建了一篇文章,
文章公告
宣布日期 | 开始推行 | 结束推行 |
2024 年 6 月 19 日 | 2024 年 6 月 19 日 | 2024 年 6 月 21 日 |
此公告包含以下主题:
有什么变化?
我们很高兴宣布推出人工智能专员 QA(智能机器人 QA)功能,该功能旨在改进聊天机器人的质量保证。这项新功能可帮助您识别人工智能专员支持中的质量问题。分析并审阅人工智能专员进行的所有互动,识别错误以进行人工干预,并深入了解关键绩效情况。
主要功能包括:
- 人工智能专员自动识别和设置
- 区分和查找人工智能专员对话
- 审查人工智能专员的功能
- 找出人工智能专员相关对话中的沟通效率低和重复的地方,以及客户情绪问题
- 跨类别对人工智能专员相关对话进行 AutoQA 类别评分
- BotQA 面板提供全面的人工智能专员绩效见解
Zendesk 为何作出这项更改?
以前,由于数据量巨大且缺乏有针对性的评估指南,审核和改进人工智能专员对话一直是一项复杂耗时的任务。通过引入人工智能专员 QA,我们旨在简化这一流程,提高效率,使其更易于识别和解决需要改进的地方。此计划反映了我们的承诺,即通过提供必要工具来明显增强客户与客户的智能机器人互动。
我需要做些什么?
要开始使用这些功能,请参阅使用 Zendesk QA 评估人工智能专员的绩效和使用 BotQA 面板了解人工智能专员升级和业绩。
如果您对此公告有任何反馈或疑问,请访问我们的社区论坛,我们将在这里收集和管理客户对产品的反馈。如需获取关于 Zendesk 产品的常规帮助,请联系 Zendesk 客户支持。
已于 2024年7月02日 编辑 · Martin Küngas
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