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Vitaliia Paniuta (External)

已加入2024年11月08日

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最后活动2025年2月06日

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Vitaliia Paniuta (External) 进行了评论,

评论Zendesk messaging

We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it? 
We tried customer previous conversation = 0, but it does not work as we need. 
 

查看评论 · 已于 2024年11月21日 编辑 · Vitaliia Paniuta (External)

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Vitaliia Paniuta (External) 进行了评论,

评论Routing

Is there a condition in queues which can work like “if SLA is close to be breached”?

查看评论 · 已于 2024年11月18日 发布 · Vitaliia Paniuta (External)

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