Travis Short

Maybe I'm in the wrong place but I'll ask here anyways.

I want to be able to be able to drop a form to a user who I have a thread with in support.
How can I make that happen?

So Joe sends in an email, which I receive in support. Then I want them to fill in a repair request form which I've made. I want to send that through our support thread and when he submits the form I can move that data wherever I need. I would love to push it to get tags and add to a google sheet I have for repair.

I would like it if Knowledge Base articles could be automatically linked into Macros with a single button enable.
I don't like getting out of the reply box to click the KB button and then search and add the KB article I want. It would be great if the title was linked and it was in Macros so I could backslash and start type name to add it.