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Rhys Ashall
已加入2025年1月03日
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最后活动2025年1月03日
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的最新活动 Rhys Ashall
Rhys Ashall 创建了一个帖子，
帖子 Feedback - Voice (Talk)
Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are able to listen to live calls. As the Admin and a Team leader i find it limiting to my role that admin access does not have the highest accesses and allowed to complete all actions a team leader and admin can complete.
Actions unable to complete
- Listen to Live calls (to support agents)
- receive transferred calls where escalation is required.
lack of being able to do these is limiting my role as both Admin and Team leader.
已于 2025年1月03日 发布 · Rhys Ashall
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