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Cuneyt Celebican
已加入2024年6月10日
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最后活动2024年7月10日
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的最新活动 Cuneyt Celebican
Cuneyt Celebican 进行了评论,
Hi Juanma,
Do you get approval for the same template without having an image/video/document? If not, I suggest you check the template guidelines for WhatsApp using the link below. I also recommend you check your rejected templates via Whatsapp Business Manager. It provides information about potential reasons for the rejection as well.
https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/
Thanks
查看评论 · 已于 2024年7月10日 发布 · Cuneyt Celebican
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Cuneyt Celebican 进行了评论,
Mike Miner Is this issue consistent for all numbers starting with +44?
查看评论 · 已于 2024年7月08日 发布 · Cuneyt Celebican
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Cuneyt Celebican 进行了评论,
Hey Mike Miner,
Sorry to hear that. We will deliver a fix to address this issue. Until then, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code. Examples:
- +12345678999 → Good
- +1 234 567 8999 → Bad
- +1(234)567-8999 → Bad
- +1(234)5678999 → Bad
- +1234-567-8999 → Bad
- +1234567-8999 → Bad
Thanks
查看评论 · 已于 2024年7月08日 发布 · Cuneyt Celebican
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Cuneyt Celebican 进行了评论,
Hi Jéssica G. Bigon,
Thank you for reporting this issue. The app loads templates based on the channel. Due to the bug, the channel property is set to null on the custom object record you shared, which prevents the app from loading templates. Could you please delete this custom object record, refresh your browser, and open the Relay app again?
Thanks
查看评论 · 已于 2024年6月19日 编辑 · Cuneyt Celebican
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Cuneyt Celebican 进行了评论,
Hi Adriana P. Barretto and George Aufiero,
Thanks for your feedback. We recently identified similar behaviour due to the phone number format. Until we deliver the fix, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code.
- +12345678999 → Good
- +1 234 567 8999 → Bad
- +1(234)567-8999 → Bad
- +1(234)5678999 → Bad
- +1234-567-8999 → Bad
- +1234567-8999 → Bad
Thanks
查看评论 · 已于 2024年6月10日 发布 · Cuneyt Celebican
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