最近搜索

没有最近搜索

Nicolas BILLAUD's Avatar

Nicolas BILLAUD

已加入2024年8月07日

·

最后活动2024年8月07日

关注

0

关注者

0

活动总数

1

投票

0

订阅

0

活动概览

的最新活动 Nicolas BILLAUD

Nicolas BILLAUD 创建了一个帖子，

帖子 Q&A - Tickets and email
Auto-filling of personalized fields when receiving an email

Hi everyone,

 

I'm a newbie in Zendesk but i need to find a solution for a customer.

He doesn't want to use our forms but he prefers to send us an email.

I know the first step : how to create a specific email to receive their requests.

Then, I was thinking of imposing an email template on him. But, how can I configure it to read the email, retrieve certain values ​​to complete my custom fields.

These are like parsing functions, is it possible natively ?

 

Thanks in advance for your help

 

Nicolas

已于 2024年8月07日 发布 · Nicolas BILLAUD

0

关注者

2

投票

2

评论