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Peter Cimring

已加入2024年6月21日

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Peter Cimring 创建了一个帖子,

帖子 Developer - Zendesk APIs

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

已于 2025年1月22日 编辑 · Peter Cimring

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Peter Cimring 进行了评论,

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Hi

Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)

We are looking to implement a 301 Redirect (not a JS-based flow).

Thanks!

查看评论 · 已于 2025年1月14日 编辑 · Peter Cimring

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Peter Cimring 进行了评论,

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Thanks

What's the general process for signing up for an EAP?

查看评论 · 已于 2024年9月26日 编辑 · Peter Cimring

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Hi

Any update on this?

Thanks

查看评论 · 已于 2024年9月25日 编辑 · Peter Cimring

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Peter Cimring 进行了评论,

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Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

查看评论 · 已于 2024年6月27日 编辑 · Peter Cimring

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Peter Cimring 进行了评论,

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This thread is a few years old. Is reusable content now supported?

查看评论 · 已于 2024年6月23日 发布 · Peter Cimring

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Peter Cimring 进行了评论,

社区评论 Feedback - Help Center (Guide)

Thanks for this clear and detailed post, Ryan

I just hit the same issue, and this thread was really helpful.

Manually editing the link to include just the URL fragment seems to work:

Jump to header

Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)

Cheers

PS: Shawna - here are our use cases:

a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.

b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state.  This had me scratching my head, until I came across this post.

 

查看评论 · 已于 2024年6月21日 编辑 · Peter Cimring

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