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Alastair Borillo

已加入2024年8月07日

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最后活动2024年10月28日

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的最新活动 Alastair Borillo

Alastair Borillo 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello,

 

Every once in a while, when an agent is creating a new requestor, they misspell the email and create a “bad” end user profile. The next time they create a ticket using the correct email results in two end users with very similar emails. This causes confusion for the other agents and sometimes they select the incorrect user.

 

To fix we just merge the bad user into the good, but would like a way to somehow catch the bad profile before a ticket is created.

 

 

已于 2024年10月02日 发布 · Alastair Borillo

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Alastair Borillo 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello,

 

Almost all of our agents have requested this feature and are curious why this is not an option.

It would save a lot of time between saving attachments and reattaching when forwarding mail to another user outside of Zendesk.

 

A new feature similar to when you forward an email out of outlook how it keeps all attachments would be nice.

已于 2024年8月09日 发布 · Alastair Borillo

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Alastair Borillo 进行了评论,

评论Ticket basics

Good morning,

 

Is there a way to create an option to keep attachments when replying to a ticket comment? (sort of like forwarding in outlook)

Often our users need to “forward” the original ticket email to another user and would like to keep the attachments without having to download and re-attach. 

查看评论 · 已于 2024年8月07日 发布 · Alastair Borillo

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