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Bruno Gabriel
已加入2024年10月06日
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最后活动2025年2月18日
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的最新活动 Bruno Gabriel
Bruno Gabriel 创建了一个帖子,
It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users.
A potential use case: An end-user request an invoice and provides their VAT number. Auto Assist would then call the relevant API with the provided parameter and return the URL to the document.
已于 2025年2月18日 发布 · Bruno Gabriel
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Erin O'Callaghan In the future, auto assist will be able to get data from API to complete actions? Like, if the client requests a document, he can call an endpoint with the URL of the file.
查看评论 · 已于 2025年2月18日 发布 · Bruno Gabriel
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Can't I show by default exactly what agents are online or offline? Without having to detail.
查看评论 · 已于 2025年1月05日 发布 · Bruno Gabriel
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How I remove agents who were downgraded to final users?
查看评论 · 已于 2025年1月05日 发布 · Bruno Gabriel
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Bruno Gabriel 进行了评论,
Alina Wright I've sent you the e-mail.
查看评论 · 已于 2024年12月12日 发布 · Bruno Gabriel
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Bruno Gabriel 创建了一个帖子,
Recently, after years, Zendesk added two new conditions in views: the ability to see tickets you’re following or CC’d on, but only in groups you are actually part of.
This means that if you’re following a ticket in a group you’re not a member of, you can:
• See this ticket on the home page
• Search for it
• View it on your profile page
However, you won’t see it in views.
Zendesk, where’s the logic here? I understand that views are role-based, but it doesn’t make sense for permissions to differ across sections of the support app. There’s no workaround for this, and having these tickets constantly visible on the home page and profile page is extremely inconvenient for agents.
Please, consider fixing this issue and applying the same rule for this conditions in views.
已于 2024年10月29日 发布 · Bruno Gabriel
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