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Pavel Gärtner
已加入2024年7月25日
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最后活动2024年7月25日
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的最新活动 Pavel Gärtner
Pavel Gärtner 进行了评论,
Hello, i have created the trigger with Notify by Autoreply with articles. You can see bellow. Emails are sending, but articles are not attached. I find out, that there can be problem with Intelligent triage. I would like to check settings or activate it but i dont have this item in settings (under admin account) as you can see also bellow. We have "Professional Tier! Could you give me advice what to do?
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Thank you very much Pavel
查看评论 · 已于 2024年7月25日 发布 · Pavel Gärtner
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Pavel Gärtner 进行了评论,
Hi we are answering incoming calls via mobile phone only, so we do not have zendesk (call window) on monitor in front of us.
Does it possible on mobile phone transfer call to another agent or group. For example by press any virtual key on mobile phone display? This agent/group is always the same, so hard setings without choosing.
Thank you Pavel
查看评论 · 已于 2024年7月25日 发布 · Pavel Gärtner
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