Victor Seager

Ridiculous that this feature request was raised 11 years ago and still not implemented. Only made worse by the fact we were promised it and now let down.

This thread has more votes and comments than any AI related discussion, yet you decide that it's not a priority for your users? 

Why aren't you sorting out basic requirements which are clearly wanted and would improve the UX/usability for many of your users before focusing on unnecessary AI features which, regardless of how useful they may by, we are happily living without?

By the way… Freshdesk has had this feature for years.