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Mattias Malré
已加入2024年10月23日
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最后活动2025年3月03日
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的最新活动 Mattias Malré
Mattias Malré 进行了评论，
Hello Kasper Sorensen - Any news on this? This was a OOB feature in Intercom and it's causing, not a huge issue, but a constant irritation for our Support team.
Would be great if hyperlinks would be identified and treated accordingly. As they would anywhere else but a text editor on the Internet today.
Thanks in advance
-Mattias
查看评论 · 已于 2025年3月03日 发布 · Mattias Malré
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Mattias Malré 进行了评论，
Is this entire article even valid any longer? I can't see any “Reports” alternative under Tools.
I need to do an Export so that I can change the Access for my users and do an import.
查看评论 · 已于 2025年2月10日 发布 · Mattias Malré
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Mattias Malré 进行了评论，
Any news on this feature? We also absolutely need this asap. We just migrated to Zendesk from Intercom and needed to batch upload the entire customer base from our platform to prepare for tickets etc.
One of the key features was that they could see tickets across all orgs. Now I see I need to manually update it on all users? That's not at all feasible for 5000+ users.
查看评论 · 已于 2025年2月10日 发布 · Mattias Malré
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Mattias Malré 进行了评论，
Hello Elaine and good afternoon from a sunny Copenhagen!
I can not really follow your instructions at all. Dont know where to start, but I'll see if I can educate myself more in Explore. Not sure that the Count setup will work as long as I cant get access to the actual rating the customer gave.
I have the Satisfaction survey set up as below. Is there no way of learning which of the emojis the customer clicked on?
I want to calculate a real CSAT score, for example 4,2 out of 5.
Thanks in advance
-Mattias
查看评论 · 已于 2025年2月03日 发布 · Mattias Malré
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Mattias Malré 进行了评论，
Hello Orsolya Forster
I would personally say that it's not a huge issue to have to select one or the other. It's the title of the article that is important, not that it's placed in one place or another.
This double article presentation is extra irritating in the “Submit a ticket” section where the real estate is very important to deflect cases. See example from our site below:
查看评论 · 已于 2025年1月10日 发布 · Mattias Malré
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Mattias Malré 创建了一个帖子，
Hello and good morning from a windy Sweden!
We are in our first two months of using Zendesk for our Support team and are still very early in adopting it.
For our Support cases we send out a post-case survey where I have set it to use a 5-scale emoji-type with a text to go along with it.
But I cant seem to find how I see the average CSAT score. I can only find the % number in Explore, but I want the average.
Can anyone help guide me in the right direction?
All the best
-Mattias
已于 2025年1月08日 发布 · Mattias Malré
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