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Tomer Peled
已加入2024年9月01日
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最后活动2024年9月01日
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的最新活动 Tomer Peled
Tomer Peled 创建了一个帖子，
帖子 Feedback - Apps and integrations (Platform)
Hi,
It will be great to have a ticket open if we make an outbound message via the relay app to one of our customers.
Today, if we are sending some template message, via the relay app, to one of our customers, the message indeed sent to the customer but there is no record for that, no ticket created. Only if the customer will reply back a ticket will be created (without the previous message that we sent as a context).
We think this feature is very important and valuable, cause we need to have records for every customer engagement.
Thanks,
Tomer
已于 2024年9月01日 编辑 · Tomer Peled
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