Browser-Cookies vom Chat-Widget und dem Web-SDK

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2 Kommentare

  • KUM

    Should the following Code then enable the Cookie compliant mode? How should this look like, are there screenshots available which will show the cookie agreement from zendesk chat? 

    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=________-____-____-____-____________"> </script>
    <script>
       $zopim(function() {
        $zopim.livechat.cookieLaw.comply();
        $zopim.livechat.cookieLaw.setDefaultImplicitConsent();
      });
     </script>

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey there,

    Correct, this would be the way to configure it. However, please note that if you use $zopim.livechat.cookieLaw.setDefaultImplicitConsent(); the cookie message will not be shown as you're setting this for the user. Also keep in mind that this is for the legacy chat product, if using the web widget the setup experience will be slightly different.  We talk about this here along with showing a screenshot of what the cookie message looks like.


    Thanks!
     
    0

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