Tips and Notes Boxes
Gepostet 09. Aug. 2021
Feature Request Summary:
Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in its articles.
Description/Use Cases:
You've used yellow note and blue tip boxes all over your own Zendesk Guide Help site
Given you find yourself using this a lot - wouldn't it make sense to have these features built into the Guide article as a standard formatting feature, in the same way the code box is? I've seen alternatives out there but they don't look as clean and effective and it seems like an easy way to improve your product for the end user.
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16 Kommentare
Morgan Daigneault
This is such a basic feature… please implement this! It's been 4+ years!
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Meira Osishkin
Absolutely +1 on needing this feature!
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Meagan Jenkins
+1 on needing this feature.
I thought Content Blocks might have solved for this, but alas, it definitely did not.
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Katarzyna Karpinska
Hi All,
Just wanted to share a quick update about our editor's upgrade. This year, we dedicated our resources primarily to delivering the Media Gallery in the article editor. And I'm happy to let you know that we're now switching to working on WYSIWYG tools, which definitely includes callouts in the long run. Although the schedule for this feature is still a bit unclear, we're steadily working towards the goal of having a modern and dynamic editing experience. Your patience and support mean a lot to us as we navigate this journey together.
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Lucas Poignant
Hello Katarzyna Karpinska , Any update on this feature please ?
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Eli Valentin
It's crazy they had it as an improvements for 2022 according to the message from 2021, but now 2023 is ending, and we still do not have basic features like this one. Frustrating is an understatement.
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Martin
Hello, do we have any updates on this functionality, please?
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Aaron Rosenthal
It's been about 2 years since this first comment. I can't believe ZenDesk still hasn't added the ability to add note boxes to your WYSYWIG! At least give me a markdown editor. This is basic documentation functionality people. Confluence can do it, Readme can do it, Workramp can do it, Rise can do it, Zoho can do it. Get with the program Zendesk... super frustrating as you can tell.
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Katarzyna Karpinska
Eli Valentin,
We continue to work on our editors upgrade and the callouts are definitely still on our longterm plan but I can't confirm when they are expected yet.
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Eli Valentin
Katarzyna Karpinska is this still planned? I see your comment about improvements to article editor in 2022, but this feature is still not possible. When is it expected?
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