@... states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your need for this functionality, so we are marking this conversation as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.'
As @... has indicated we should post this need here, I am.
We are preparing for our transition from Support/Chat to Agent Workspace. One of the things we would like to demo for agents in preparation, is the identification and management of multiple chats in the new interface. Current chat simulation does not allow fur us to simulate more than one chat at a time.
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