One shopify app for several store fronts

4 Kommentare

  • Offizieller Kommentar
    David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thank you for providing this feedback on the Shopify integration!

    We've had this request from a few customers and can definitely see how having a single app for all of your stores would be a better experience. Unfortunately due to how the app is currently architected, we require one app for each store. Moving to a multi-store app would require a complete rebuild of the sidebar app. 

    I've added your feedback to the feature request and will let you know if and when we decide to rationalise the storefront connections into a single app.

    Really appreciate you taking the time to provide this feedback, please let us know if you'd like to see any other features or changes within the integration.



  • Henning

    Hi David Gillespie
    I recently received a email regarding the shopify integration update, with sunshine support. That's awsome, since that gives us a overview on each customer.

    Now for a question regarding my original post. Is there any update on connecting all shopify stores under integrations to one right panel app, instead of having a app for each store?

    Thanks! :)

  • David Gillespie
    Zendesk Product Manager

    Hi Henning,

    Apologies for the delayed response!

    Thanks for supporting the recently released Shopify integration of events and profiles.

    We don't currently have the rationalisation of all the stores into a single app on our roadmap, but are happy to collect feedback for the request. If anyone is interested in this feature please feel free to post below or upvote the original post.



  • Patrick Heck

    Hi David, we also use Zendesk to provide support for users off different Shopify storefronts. So this feature would be very valuable for us.


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