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One shopify app for several store fronts

Henning

Hi there. :)

We have more than 20+ webshops where each storefront is being moved to shopify. But each storefront will have their own shopify backend.
This is currently working great for us, and we are satisfied with the solution.

So everything is great, but (oh yes, there is a "but" :) )... We have a problem with the shopify integration for zendesk. The app is working totally as intended for a storefront. The issues here is that we have to activate a new shopify app for each storefront. That way we will end up with 20+ shopify apps on our right side panel.

We have seens solutions like hardcoding a function which let the agent show the apps based on the customs country or a tag. But that is not a good solution for our setup. Unfortunately.

We are really in need of a function in the shopify app, where the integration of several stores can be connected to the same shopify app. :)

Thanks!

3 Kommentare

  • Offizieller Kommentar
    David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thank you for providing this feedback on the Shopify integration!

    We've had this request from a few customers and can definitely see how having a single app for all of your stores would be a better experience. Unfortunately due to how the app is currently architected, we require one app for each store. Moving to a multi-store app would require a complete rebuild of the sidebar app. 

    I've added your feedback to the feature request and will let you know if and when we decide to rationalise the storefront connections into a single app.

    Really appreciate you taking the time to provide this feedback, please let us know if you'd like to see any other features or changes within the integration.

    Thanks,

    David

  • Henning

    Hi David Gillespie
    I recently received a email regarding the shopify integration update, with sunshine support. That's awsome, since that gives us a overview on each customer.

    Now for a question regarding my original post. Is there any update on connecting all shopify stores under integrations to one right panel app, instead of having a app for each store?

    Thanks! :)

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Henning,

    Apologies for the delayed response!

    Thanks for supporting the recently released Shopify integration of events and profiles.

    We don't currently have the rationalisation of all the stores into a single app on our roadmap, but are happy to collect feedback for the request. If anyone is interested in this feature please feel free to post below or upvote the original post.

    Cheers,

    David

    2

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