And to anyone using the Zendesk built Slack integration for notifications of tickets via Slack:
Our agent noticed that sometimes the associated Slack channel misses a notification.
I was pointed to the admin/api/target_failures/ page in Zendesk and indeed, we have been receiving API Target Failures. These included: Net::ReadTimeout , Net::OpenTimeout, HTTP client call failed, and Net::ReadTimeout with # <TCPSocket:(closed)>
Is it possible to increase the reliability of target deliveries of the Slack App that was built by Zendesk?
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