GDPR - Ticket Redaction on closed tickets

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3 Kommentare

  • Offizieller Kommentar
    Jordan Lester
    Zendesk Product Manager

    Hi Iain,

    I will be closing this feedback post out as you can now redact ticket content from closed tickets natively within Agent Workspace. Check out the following article for more information: Redacting ticket content in the Zendesk Agent Workspace

    Thank you so much for your feedback!

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for posting this, Iain. This request has come up in the past, and I've linked your post to that thread in our tracking system, as the previous thread is no longer live.

    Other users are welcome to up vote Iain's request and add any supporting details for the PM in the comments below.

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  • ibrahim Aqqad

    this all comes down to the ability of updating closed tickets. i am sure this is a prerequisite to be able to then redact information. here is a link to the ability to update closed tickets feature request so people can upvote 

    https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-tickets

    0

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