Support Needs BCC Option

Any updates on when BCC will be supported?

we need BCC too

Hi, our team needs this feature as well.

We can share email replies to share activity with non-Zendesk agents. This will make it easy for managers to check that the agents are working smoothly.

In addition, there are many cases where we do not want to disclose the address to end-users, so we would like to use the BCC function; the agents can set addresses to share information each time they reply to end-users.

I have high hopes for all of Zendesk Support members.
I thank you always for your efforts.

Like everybody else, I'm quite shocked that something as simple as BCC is not available.

Is this this not even planned?

+1 requesting this feature. Our team sometimes answers client tickets that could impact other departments in our organization that do not have Zendesk access. We don't necessarily need or want the clients to see the additional internal parties being copied as it's only informational to the other internal teams. 

“We have logged this feedback for our backlog but do not currently have plans to implement this into our roadmap as we are focused on features to surface outbound email bounce information and the ability for customers to connect their email servers directly to their Support Instance. We will continue to leave this thread open for community comments for more use cases” ← What a long winded way to say "we aren't listening but we'll leave this open so people can google and find it and just shout into the void.

Minimum effort request, minimum expectation to meet GDPR requirements but lets pile as many buzzwords in a post as possible to basically say “no”.  Low bar.

+1 on this. A basic feature that we really need.

We also need BCC and it is a basic email function so unsure why its not already apart of ZD.

Why is bcc so hard that it can't even be added to a roadmap??? It's literally in every other email system everywhere by everyone for 30 years, except zendesk.  I need to be able to send the same email to a couple customers at a time but it's not okay/very unprofessional to expose their addresses. It creates a lot of extra work to do them singly. If I have an agent do it in their own email, then nobody else can find them. bcc is by far the simplest solution.