On Enterprise, does a custom Role ALWAYS use an Agent license?


4 Kommentare

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Your assumption is correct! The only role that would not take up a full Agent seat would be a Light Agent. 

  • John

    Well that was easy! Thank you!

  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Yes that's correct and I would love to see the ability to set up additional Light Agent roles because not all Light Agents are the same!

  • Mark Wiles

    I agree with Heather Rommel. It would be great to customize the light agent role.  I have the need for them just to view Explore reports, but it seems the least permission I can give them related to tickets is to view within their org (which I really don't want).


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