I haven't seen any post on this - but that doesn't mean one doesn't exist.

I'm floored that https://riskiq.zendesk.com/api/v2/users "Role Type" isn't exposed via Explorer.

This would be a HUGE (and I assume easy) field to expose in the users API endpoint to quickly search for specific role types. 

As is now - all we get is AGENT but no granular details of what type of agent.  I have to use API to find that vs Explorer