I haven't seen any post on this - but that doesn't mean one doesn't exist.
I'm floored that https://riskiq.zendesk.com/api/v2/users "Role Type" isn't exposed via Explorer.
This would be a HUGE (and I assume easy) field to expose in the users API endpoint to quickly search for specific role types.
As is now - all we get is AGENT but no granular details of what type of agent. I have to use API to find that vs Explorer
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