Do a search from within a View and keep that search limited to the tickets within that View

Geplant

Heather Rommel

• 18. August 2021 18:59

Community Moderator

We do thousands and thousands of tickets per month and we are usually searching for a word that exists within a subset of tickets. It's very cumbersome to try to duplicate the view setup from within Advanced Search.

I'm requesting a feature where we can search for a word or phrase within a View and have that search only look through the tickets in that View.

If you agree, upvote this request! And add your use cases below :D

Please and thank you!

• Stephen Belleau

  • 18. August 2021 23:56

  Community Moderator

  @... don't forget to upvote it yourself! Unless you did and someone downvoted you. Why would someone do such a thing 😭

  Would love something like this. I know there have been other suggestions to allow view conditions to look for strings in subject, but I'm guessing what you're asking for is more broad than that? e.g. look for a word/string within any ticket comment?

• Heather Rommel

  • 19. August 2021 13:49

  Community Moderator

  

  Haha, good point, @...! I have upvoted my own feature request now.

  Yes I'm asking for something broader -- I mean searching within the subject would be a good step but why not just search the whole content of the ticket? 

  Better yet! - How about letting me choose - search within subject or search the whole ticket? ;)

• Sydney Neubauer

  • 30. Mai 2022 23:35

  +1 definitely a need. Especially in the Deleted/Suspended tickets view. There are so many tickets that it the only items we can rely on is the time frame of the email.

• Preethi Thutika

  • 9. August 2022 17:59
  • Bearbeitet

  Zendesk Product Manager

  Thanks for the feedback, all. 

  We understand your use case and a need for searching within a refined search results list. Significant work is being planned for 2022 and 2023 to extend the usefulness of existing support search capabilities and improve the user experience in the support search space. This feedback is extremely valuable and important to us.

• Preethi Thutika

  • 9. August 2022 17:59

  Zendesk Product Manager

  Hello All,

  We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

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