Feature request: same pop up message for Talk as for chat to go online when business hours started
HI
I would like to be informed to go online status for phone, when business hours have started.
For chat i get that pop up message, but why not for the phone status (talk?)
Brecht
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Hi Brecht,
Thank you for your feedback. Do you mind providing us with a bit more information on why this is helpful to you? Thank you!
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It's to avoid that you go to Zendesk, (you open it in your webbrowser), but you accidentally forget to put you 'available' (green phone icon).
Especially in the early morning, i have sometimes forgotten to do this, and after 15 minutes i realise i wasn't available.
SO a popup notifying me that i should go online/available will at least attract my attention and help to remind me to go online .
With chat icon we get this already in Zendesk, it pops up saying your chat hours are now active , please go online...
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Brecht Smit I agree with this points made here. Many agents forget to sign on as 'online' status when they need to as there is no prompt, like there is for the Messaging/Chat system. Is this being looked at?
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