Hi! I've noticed that with my team's move to Agent Workspaces recently, there are quite a few new features cluttering the ticket content as we work out of it. Mainly:
1. The title box constantly being visible/moving with us throughout the ticket, and
2. Any reviews left appearing in an additional box right below the title, and moving with us throughout the ticket as well
Personally, I don't see the benefit in having both of these constantly visible, as the title doesn't normally need to be referenced throughout, and the review definitely doesn't need to be.
A way to collapse or hide those boxes if selected would make for a much cleaner and less cluttered/busy experience in tickets.
+1 to reducing the UI clutter and adding more options for agents to control/remove the information show to them on their screen.
Hi Kathleen, thank you for your feedback. Are you referring to the ticket header? screenshots would be helpful. Thank you!
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