Notification triggers on Organization change
I am looking for a way to trigger a notification to my team whenever an change has been made to an Organization.
That is - we currently track account status within Salesforce, and have integration set up so that certain fields are linked between an Account in Salesforce and the Organization in Zendesk. There are a few different use cases where a change could be made to an Account/Organization, completely unrelated to any open ticket.
For example, we track active support contracts through custom Organization fields. If there is a change to the contract status within Salesforce, this constitutes as an Organization update in Zendesk, and the "Updated" timestamp of the Organization changes. I don't need to know specifically what changed, only that "Your organization has been updated" and it should trigger based on the "Updated" field in the Organization changing
There are triggers existing right now but they are all based on Ticket activity. Again the change could happen completely independent of any ticket being opened, so we need to be updated just based on the Organization only.
Hi @..., thanks for sharing your feedback. This is something we're actively evaluating, so it's great to hear this is an area of interest for you. Can you share a little more about your use case, and how you'd envision the notifications working (e.g. an email, if so, to whom?). Thanks again, we always appreciate you taking the time to share these requests with us.
Hi Nina, thanks for the response! In my vision, I'd like to see a condition: "Organization is"... and then give the option for Created / Updated (this is very similar to a condition that already exists for Tickets... Ticket is Updated, Ticket is Created)
Then for the action on the trigger, "Notify Target" where I will use one of our already created target email addresses
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