When my agents are working tickets, I want them to be able to see *all* tickets a user was a part of, not just tickets where the end-user was the requester.
Seeing tickets an end user is CC'd on still requires going to the end-user's profile, and toggling to the CC'd tickets view. I'd love for my agents to be able to see these in the righthand sidebar with tickets the user submitted as well, maybe denoted in italics or font or something. It is extremely common for our agents to need to find a CC'd ticket the user was on previously to work an open ticket, and while we can build an app to show these, it'd be nicer to have this built in Agent Workspace natively instead.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.