Add categories (subviews, dropdown view) function to Views

67 Kommentare

  • Alex

    hi Jan Urban! What ticketing system you are using now for support?

  • Jan Urban

    To be honest. We sticked with the aging Kayako... It has a wonderful tree structure. It works for us. You need to do some workarounds and stuff, but its ok. The downside: Its far away from beeing a modern ticketsystem. It lacks in terms of: reports, macros, flexibility and other channels like Facebook, Whatsapp etc.
    An other option is "intercom" we looked into this, but it lacks some features we need. So maybe in 2023 we switch to "intercom". 




  • Ash

    +1 This should be a basic function within the tool.

  • Usman Saeed

    Yes, we need this!

    When we can expect this feature in production?

  • Jeong Hyeon Woo

    Hi! Zendesk team.

    Is there any progress on this work?

    I think it is a very, very necessary function, and I hope it will be applied soon.

    I look forward to your feedback on the progress.

  • Nathan Purcell

    Salvador Vazquez can we have an update please? 

  • Haroon Rashid

    Waiting for an update on this?


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