Accept and communicate tickets via Microsoft Teams with a bot

3 Kommentare

  • Jean-Edouard Leblond

    +1

    We have the same behavior

    1
  • William Bray

    I second this request.  We frequently (daily) have users try to chat with "helpdesk", which results in a suspended Zendesk ticket saying "Sally is trying to reach you in Microsoft Teams."  But since those alerts come from a generic Microsoft address, we can't automatically make them a ticket on behalf of the requester since the requester's email address isn't provided.  

    The process described by John would be ideal.  I'm looking into ways to accomplish this via Azure and the Zendesk API, but would love for others to chime in with workarounds as well.

    0
  • Hervé Fournier

    +1

    We work in the same way

    There is now the "Zendesk for Microsoft Teams Integration" app in Teams which is a great step forward but IMHO I think it is missing a last step to make it work the same way as the Zendesk chat applet.

    0

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