Sorting tickets by custom date field when using API


2 Kommentare

  • Amie Brennan

    Hi Liam,

    It doesn't look like you're able to sort via a custom field as it's not a parameter listed in the Search API

    Maybe you could still pull the tickets via the API, even though they are not in the order you're looking for. Then also create a report in explore which shows you the same tickets you're exporting, but you could be able to sort the report via the custom date field like you're trying to do. This would then give you a record of the tickets in the order you're looking for. 

    Hope this helps. :)



  • Thanks for your help Amie.


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