How to change the Internal Note background color?
Hi,
In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of the public reply (especially since the dialog is at the bottom of the screen creating a low-angle with the eye).
It already happened a few times where we sent a private reply to a client by mistake.
Is it possible to change the private reply background color to something more intense (or white text on a black background)?
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Hi Yaniv,
It is not currently possible to change the background color of internal notes. There is an existing feature request for this kind of functionality which you can up-vote and add your comments to here: Zendesk background colours
Also, if you scroll to the end of the comment thread, there are a couple of third-party apps suggested by other users that can help with these kinds of issues.
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What does the blue background color represent
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Hi Stephani -
Where you are seeing the blue background color?
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Hi, when I send a public reply, the background color use to be white now its blue
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Hey Stephani,
Can you provide a screenshot of what you see on your end? I tested this in my own account but I'm unable to replicate this issue on my end.
Let me know!
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We have a colour-blind agent who cannot decipher between the internal note colour and the public reply.
This is not ideal and would be a good feature to change.
Looks like people have been asking for this since 2017... Is there a reason this has been overlooked? -
Hi Brett Bowser, Nicole Saunders, and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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How is this not a feature yet? I wouldnt think it is overally complicated? Any news on this?
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Hi, since our move to Agent Workspace this functionality has become imperative for us
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